Privacy & Cookies

Privacy statement & Cookies

You are on the website of riad-livia.com. Riad Livia Marrakech, located at 36 Derb El Arsa, 40000 Marrakech, Morocco, is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process 

riad-livia.com processes your personal data because you are using our services and/or you are providing us with your personal data. Below you will find an overview of the personal data we process: 

  • First and last name
  • Gender
  • Address data
  • Phone number
  • E-mail address
  • IP address
  • Location data
  • Information about your activities on our website
  • Internet browser and device type 
  • Other personal data that you actively provide by, for example, creating a profile on this website, in correspondence and by telephone

Special and sensitive personal data that we process 

riad-livia.com does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from parents or guardians. However, we can’t check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at riadlivia.marrakech@gmail.com and we will delete this information.

Marketing

Riad Livia Marrakech may use personal data for marketing purposes and to provide information on facilities and promotions. If such information is not, or no longer needed, appreciated, this can be adjusted by following the instruction in that message, or by sending an e-mail to riadlivia.marrakech@gmail.com. This choice however does not apply to communication regarding booking information.

Newsletters

We send a maximum of 2 mailings per month, You can unsubscribe by clicking on the link in our newsletter. The newsletter contains information about Marrakech or promotions.

For what purpose and on what basis we process personal data 

We store your personal data only with your booking and your booking overview. We will not use this information for anything else. riad-livia.com processes your personal data for the following purposes:

  • Handling (the payment) your booking
  • To send our newsletter, if you choose to subscribe
  • To call you or send you an e-mail, if necessary to carry out our services
  • Inform you about changes to our services and products
  • Allow you to create an account 
  • To provide services to you

Automated decision-making 

riad-livia.com makes no decisions about matters that can have (significant) consequences for persons based on automated processing. These are decisions taken by computer programs or systems, without interference of a person (for example, a staff member of Riad Livia).

How long we store personal data 

riad-livia.com does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. Your personal data will be automatically deleted after 24 months. 

Sharing personal data with third parties 

riad-livia.com shares your personal data with various third parties if this is necessary for the execution of our services and to comply with any legal obligation. With companies that process data on our behalf, we entered into a Processor Agreement to ensure the same level of security and confidentiality of your personal data as we offer ourselves. riad-livia.com remains responsible for these processing operations. In order to carry out your booking, your personal data will be shared with:

  • The accommodation: The hotel or accommodation for which you have made a booking. 
  • Subprocessors: riad-livia.com or the accommodation can use companies that process bookings and payments for the accommodation. This includes companies such as; a Channel Manager, this is a system that processes bookings of different booking sites for the accommodation; payment systems that process your payment information; Global Distribution Systems, for reservations through companies and travel agents; and other subprocessors.

The processing of personal data is always done within the European Economic Area (EEA) or one of the countries that the EU considers to be safe.

Cookies, or similar techniques, that we use 

riad-livia.com only uses technical and functional cookies. riad-livia.com also uses analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

How we protect personal data 

riad-livia.com takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly protected or there is evidence of abuse, please contact us via riadlivia.marrakech@gmail.com.

Below you will find a number of examples of the organizational and technical measures that riad-livia.com has taken in order to protect your personal data. Organizational security measures:

  • Hiring the right people: Make sure that you check the references of applicants, so that you can trust them with personal details of your guests.
  • Confidentiality statement: Ensure that employees sign an agreement so that they are safe with personal details of your guests.
  • Train all employees: Ensure that all employees are trained in the security of personal data and in the security measures that your organization has taken to prevent unauthorized access. Password protection is also an important part of this training.
  • Clean desk policy: Make sure there are no papers in the office. Remind employees to keep files with personal data in a locked cabinet. This applies to offices, but especially to public areas such as the reception from the hotel.
  • Portable devices: Never leave portable devices, such as smartphones, tablets or laptops, unattended. Always lock your computer when you walk away from your desk. Never leave a portable device in your car (thieves now even have one trackers who can see if a portable device remains in the boot of a car).
  • Printed documents: Do not throw documents with personal data into the trash can, just use a paper shredder. Prevent as much as possible that you take paper documents outside the office. 
  • Secure the office: Make sure you have the best possible security. Make sure there is access control, so that unwanted visitors cannot come to the office. This applies to offices, but especially to public areas such as the reception or restaurant of the hotel.
  • Report Data breach: This is a security incident where personal data was possibly lost or unintentionally accessible to third parties. riad-livia.com has made agreements with partners that the reporting of a possible Data breach is mandatory.

Changes to privacy statement 

We reserve the right to change the privacy statement . Changes will be published on https://www.riad-livia.com.

Contact details

36 Derb El Arsa
40000 Marrakech, Morocco
+212 808 666 132
https://www.riad-livia.com

If you have questions about your privacy or the security of your personal data, please contact us via info@riad-livia.com.